SUPPORT
How can we help?
The fastest way to reach the Motheia AI team is email. Include the email address on your account and, for generation issues, the generation ID or a screenshot of the failed output.
Email support
[email protected] — typical reply within two business days.
Read the FAQs
Credits, refunds, retention and commercial rights — answered on the homepage.
Before you write in
- · Failed generations automatically refund their credits — check your balance first.
- · History retention is 15 days (free) or 365 days (paid); expired history cannot be recovered.
- · For refunds, see the Refund Policy for eligibility before emailing.